Head of Residential Agency

The Role

To manage the day-to-day sales and leasing activity in the Abu Dhabi office, ensuring monthly and annual targets are achieved consistently through the management of the sales and leasing team members.

Key Responsibilities

• Day to day management of all Sales/Leasing staff based within the assigned office, ensuring targets are met or exceeded from a personal and team perspective
• Full awareness and understanding of local market/dedicated areas
• Ensure effective management of the applicant process and enquiries
• Provision of valuations as required
• Senior negotiator on key offers through to exchange of contracts, liaising closely with buyers, sellers, and other agents in a chain situation
• Liaison between buyers/sellers, tenants/landlords
• Promote the firm’s brand and business activities
• Promote cross-selling between service lines across the business when possible
• General administration, system and process refinement
• Full understanding of relevant legislation and procedures in the local market with respect to the purchase, sale or lease of a property.

 People

• Build excellent working relationships with other Sales and Leasing’s Managers and staff in the region
• Day to day management of a Sales/Leasing team
• Setting objectives and targets for team members, individually and as a collective
• Conducting performance appraisals with team members
• Identifying staff strengths and development areas
• Assisting with recruitment where necessary
• Networking with other professionals in the market to strengthen work opportunities and relationship.

Clients and business development

• Identifying new exclusive leasing opportunities and presenting to potential clients
• Building and maintaining relationships with new and existing clients
• Ability to develop compelling proposals and pitch in to obtain new instructions
• Identify creative and innovative marketing initiatives to generate new business in conjunction with the Marketing team.

 Financial

• Assisting Head of Residential Sales/Leasing / Office Head with the setting of office budgets and targets
• Drive achievement of individual and team targets to ensure financial forecast is achieved
• Overseeing office budget, monitoring expenditure and financial income.

 Systems and process

• Evaluate, adapt and improve standards, techniques and procedures
• Ensure that team are utilising tools effectively and following company policy with regards lead management and reporting
• Adheres to and manages processes in accordance with internal and accredited requirements and local practices
• Contribute to wider projects across the country and region.

Skills, Knowledge and Experience

• Educated to at least Higher education level
• UAE driving license holder and vehicle owner
• Demonstrable record in residential property with at the requisite senior level
• Negotiation skills
• Selling skills
• Confident in presentation delivery
• People Management
• Understanding of sales targets and office income
• Good organisational skills
• Excellent communication skills
• Computer literate
• Attention to detail